Refund policy

Return and Refund Policy

At HBOT.ie, we strive to ensure your satisfaction with our products and services. Our return and refund policy is designed to be transparent and customer-friendly.

Returns

  1. Eligibility for Returns:

    • Products must be unused, undamaged, and in their original packaging.
    • Returns must be initiated within 14 days of delivery.

  2. Process:

    • Contact our support team to request a return authorisation.
    • Once approved, ship the product back to the address provided by our team.
    • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  3. Inspection:

    • Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.

Refunds

  1. Eligibility for Refunds:

    • Refunds are processed for eligible returned items or in case of cancellation before dispatch.

  2. Process:

    • Approved refunds will be initiated within 7-10 business days of inspection.
    • Refunds will be issued to the original payment method.

  3. Exclusions:

    • Items damaged due to misuse or negligence are not eligible for a refund.
    • Custom or personalised items may not be refundable.

Contact Us

If you have any questions or need assistance with a return or refund, please feel free to contact our customer support team. We’re here to help!